Johnstone Supply, The Balsan Group

Inside Sales Representative

Annapolis, MD
Full Time
Customer Care
Mid Level

Are you passionate about HVAC/R and enjoy helping contractors find the right solutions? Johnstone Supply – The Balsan Group is seeking a technically skilled Inside Sales Representative to provide expert guidance, support contractors, and help grow our business.

This is more than a sales role—you’ll be a trusted resource for customers, solving problems, managing orders, and building long-term relationships, all while advancing your career in a fast-growing, team-oriented company.

Why You’ll Love Working Here

  • Competitive pay + performance bonuses

  • Health, dental, vision, and 401(k) with match

  • PTO and paid holidays

  • Career growth in a fast-growing, team-oriented company

Key Responsibilities

  • Provide technical sales support to contractors via phone, email, and walk-ins

  • Recommend HVAC/R equipment, parts, and system components based on application and specs

  • Assist with troubleshooting systems, cross-referencing parts, and identifying replacements

  • Generate and manage quotes, sales orders, and follow-ups to close business

  • Build and maintain strong customer relationships to drive repeat sales

  • Coordinate with purchasing and warehouse teams to ensure product availability and on-time delivery

  • Stay current on manufacturers, product lines, and industry trends

  • Support upselling and cross-selling opportunities to maximize revenue

Qualifications

  • 2+ years of HVAC/R experience (field, counter sales, or inside sales)

  • Strong technical knowledge of HVAC systems, components, and troubleshooting

  • Experience with equipment selection, parts lookup, and system applications

  • Proven ability to work in a fast-paced inside sales environment

  • Strong communication, customer service, and relationship-building skills

  • Proficiency with ERP/POS systems and basic computer applications

  • Detail-oriented with strong problem-solving skills

Our Culture
We value team members who are:

  • Humble, Hungry, and People-Smart

  • Accountable, proactive, and customer-focused

Growth Opportunities
Advance into outside sales, branch leadership, or specialized technical roles as we expand.

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